Client Support Associate

Platinum Coastal Group; San Antonio (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Platinum Coastal Group in San Antonio, TX is seeking an entry-level professional to provide hands-on client support in person, helping keep service requests organized and moving forward in a fast-paced environment.

You’ll serve as an accessible point of contact for clients, clarify needs, communicate available solutions, and coordinate follow-ups and internal handoffs while maintaining accurate notes and timely service updates. On-site interaction is essential.

Qualifications

• Entry-level position; transferable experience from retail, hospitality, or other people-facing work may be relevant.

Responsibilities

• Serve as an accessible point of contact for clients.
• Clarify needs and communicate available solutions.
• Coordinate follow-up and internal handoffs.
• Maintain accurate notes and service updates.

Skills

customer

entry-level

customer service

Job description

About This Position

This entry-level role provides hands-on support to clients while keeping service requests organized and moving forward.

Your focus

• Serve as an accessible point of contact for clients
• Clarify needs and communicate available solutions
• Coordinate follow-up and internal handoffs
• Maintain accurate notes and service updates

On-site expectation

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What we value:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer,entry-level,customer service