Customer Relations Associate

Platinum Coastal Group; Columbus (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

The Platinum Coastal Group is seeking an entry-level, on-site associate to build strong customer relationships through responsive service and clear information. This role involves in-person interactions with customers, clients, and community members, resolving routine concerns, and coordinating with internal teams to ensure a welcoming experience.

The position emphasizes organization, coachability, and professional communication in a fast-moving environment, with opportunities to grow in a

Qualifications

• Entry-level role requiring strong customer service skills.
• Comfortable interacting with customers, clients, and community members.
• Ability to communicate clearly and professionally in person.

Responsibilities

• Assist customers in person with questions and requests.
• Communicate solutions and service information clearly.
• Coordinate follow-up with internal teams to resolve routine concerns.
• Maintain a professional and welcoming customer experience.

Skills

Customer experience

Customer service

People-facing

Job description

The opportunity: This entry-level role builds strong customer relationships by providing responsive service and resolving routine concerns.
IN-PERSON

• PEOPLE-FACING
• ON-SITE

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A Typical Day May Include

• Assist customers in person with questions and requests
• Communicate solutions and service information clearly
• Coordinate follow-up with internal teams
• Maintain a professional and welcoming customer experience

Candidate profile:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.
Skills: customer experience,customer,customer service