Customer Experience Coordinator

Platinum Coastal Group; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Platinum Coastal Group seeks an entry-level onsite customer experience coordinator to support guest check-ins and service touchpoints, face-to-face interactions, and coordinate needs with departments.

You’ll engage with customers, clients, members, partners, or coworkers during visits, track feedback, and help create a positive environment in fast-moving settings.

Qualifications

• Entry-level candidate with strong interpersonal skills.
• Comfortable engaging with customers in person and in a fast-moving environment.
• Able to coordinate needs across departments and track feedback.

Responsibilities

• Support customer check-ins, requests, appointments, or service touchpoints.
• Interact directly with customers throughout their visit.
• Coordinate needs with appropriate departments.
• Track feedback and recurring service opportunities.

Skills

customer

customer experience

customer service

Job description

This entry-level opportunity helps coordinate the details and interactions that shape a positive onsite customer experience.
People contact is central to the role. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

What helps you succeed: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.
Skills: customer,customer experience,customer service