Client Experience Associate

Platinum Coastal Group; Cincinnati (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site client service role focused on relationship-building and hands-on support. You will greet clients face-to-face, respond to routine questions, coordinate needs with internal teams, and help maintain strong ongoing relationships.

The ideal candidate is personable, dependable, coachable, and able to communicate professionally in a fast-moving environment. Related experience in retail, hospitality, or customer service may be helpful.

Qualifications

• Entry-level role focused on customer service and communication.
• Personable and dependable with the ability to communicate professionally.
• Experience in people-facing roles is helpful but not required.

Responsibilities

• Welcome and assist clients face to face
• Respond to routine questions and service requests
• Coordinate client needs with internal teams
• Help maintain strong ongoing relationships

Skills

entry-level

customer

customer service

Job description

This entry-level position supports client satisfaction through relationship-focused communication, service coordination, and in-person assistance.

STYLE

Interactive, collaborative and customer-facing

Primary Responsibilities

• Welcome and assist clients face to face
• Respond to routine questions and service requests
• Coordinate client needs with internal teams
• Help maintain strong ongoing relationships

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Entry-level fit

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: entry-level,customer,customer service