Customer Relations Associate

Platinum Coastal Group; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Platinum Coastal Group in Houston, TX is seeking an entry-level, in-person customer service associate to build strong relationships by delivering responsive service and resolving routine concerns.

This on-site role emphasizes face-to-face interactions with customers, clients, and community members. Daily duties include assisting customers in person, communicating solutions clearly, and coordinating with internal teams to ensure seamless service.

Qualifications

• Entry-level candidate with strong customer-facing skills.
• Comfortable starting conversations and presenting solutions clearly.
• Experience from retail, hospitality, or other people-facing roles is helpful but not required.

Responsibilities

• Assist customers in person with questions and requests.
• Communicate solutions and service information clearly to customers.
• Coordinate follow-up with internal teams to ensure resolution.
• Maintain a professional and welcoming customer experience.

Skills

customer

customer service

customer experience

Job description

The opportunity: This entry-level role builds strong customer relationships by providing responsive service and resolving routine concerns.

IN-PERSON

• PEOPLE-FACING
• ON-SITE

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A Typical Day May Include

• Assist customers in person with questions and requests
• Communicate solutions and service information clearly
• Coordinate follow-up with internal teams
• Maintain a professional and welcoming customer experience

Candidate profile:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills

• customer
• customer service
• customer experience