Customer Experience Assistant

Platinum Coastal Group; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, onsite Guest Services Associate in Dallas to warmly welcome visitors, provide directions, and answer routine questions. This role emphasizes face-to-face interaction and strong communication with guests, coworkers, and event participants.

You’ll work closely with on-site teams to coordinate guest needs, support activities, and ensure a smooth experience for all guests.

Qualifications

• Strong interpersonal skills with a friendly, professional demeanor.
• Willingness to start conversations and help visitors confidently.

Responsibilities

• Greet guests and provide directions or information.
• Assist with routine questions and requests.
• Support activities, events, or service areas.
• Coordinate guest needs with onsite teams.

Skills

Customer service

People-facing

Communication

Job description

This entry-level opportunity supports visitors and guests through welcoming, informative, and highly interactive onsite service.

People contact is central to the role. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Greet guests and provide directions or information
• Assist with routine questions and requests
• Support activities, events, or service areas
• Coordinate guest needs with onsite teams

What helps you succeed: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer experience,customer,customer service