Customer Experience Associate

Platinum Coastal Group; Newark (NJ); On-site; USD 21,000 - 26,000; Full time

Job summary

Platinum Coastal Group on site in Newark, NJ is seeking an entry-level customer service representative to greet customers, understand needs through conversation, and provide helpful information while guiding them to solutions with the onsite team.

The role emphasizes friendly, professional communication, dependability, organization, and coachability. Prior related experience helps but transferable skills from retail, hospitality, or other people-facing roles are valuable.

Qualifications

• Entry-level position with emphasis on friendly onsite service.
• Strong communication and listening skills are essential.
• Experience in retail, hospitality or other people-facing roles is valuable.

Responsibilities

• Welcome and engage customers on site.
• Understand customer needs through conversation and provide information.
• Coordinate solutions with other onsite team members to resolve issues.
• Assist customers in navigating products, services and experiences.

Skills

Customer

Entry-level

Customer service

Job description

WORK STYLE

On site

INTERACTION

Regular face-to-face communication

This entry-level position delivers friendly onsite service and helps customers navigate products, services, and experiences while creating positive interactions.

Core activities

• Welcome and engage customers
• Understand customer needs through conversation
• Provide helpful information and practical assistance
• Coordinate solutions with other onsite team members

A strong candidate is personable, dependable, organized, coachable, and comfortable starting conversations. The ideal candidate communicates professionally, enjoys helping people, listens carefully, and works effectively in a fast-moving environment. Related experience is helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing roles may also be valuable.

Skills: customer,entry-level,customer service