Customer Experience Associate

Platinum Coastal Group; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, onsite Customer Service Associate to welcome customers and help them navigate products and services. This role emphasizes friendly, face-to-face interaction in a fast-paced environment.

You will understand customer needs through conversation, provide information and practical assistance, and coordinate solutions with other onsite teammates to ensure positive experiences.

Qualifications

• Welcome and engage customers.
• Understand customer needs through conversation.
• Provide helpful information and practical assistance.
• Coordinate solutions with other onsite team members.

Responsibilities

• Welcome and engage customers.
• Understand customer needs through conversation.
• Provide helpful information and practical assistance.
• Coordinate solutions with other onsite team members.

Skills

Customer service

Communication

On-site

Job description

WORK STYLE

On site

INTERACTION

Regular face-to-face communication

This entry-level position delivers friendly onsite service and helps customers navigate products, services, and experiences while creating positive interactions.

Core activities

• Welcome and engage customers
• Understand customer needs through conversation
• Provide helpful information and practical assistance
• Coordinate solutions with other onsite team members

A strong candidate is personable, dependable, organized, coachable, and comfortable starting conversations. The ideal candidate communicates professionally, enjoys helping people, listens carefully, and works effectively in a fast-moving environment. Related experience is helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing roles may also be valuable.

Skills: customer,entry-level,customer service