Remote Customer Service Agent - Growth & Bonuses

answering-service-care; Pennsylvania; Hybrid; USD 16,000 - 18,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage

PTO

Employee Assistance Program

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care seeks exceptional Answering Service Agents to deliver top-notch support across various industries, including medical and legal services. You will handle inbound and outbound calls, follow specific guidelines while addressing caller needs, and ensure precise documentation.

With a commitment to a people-first culture, ASC values long-term relationships and offers competitive pay, weekly bonuses, and growth opportunities.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task and remain focused in a fast-paced environment.
• Excellent listening skills and a keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism.
• Follow call scripts and industry-specific guidelines.
• Perform lead intakes, gather information, and document details.
• Schedule appointments and transfer calls to appropriate contacts.
• Dispatch messages accurately and efficiently.
• Maintain thorough call documentation.
• Provide outstanding customer service.
• Live chat, SMS, and email support.

Skills

Communication skills

Multi-tasking

Listening skills

Empathetic approach

Computer skills

Positivity under pressure

Job description

Answering Service Care seeks exceptional Answering Service Agents to deliver top-notch support across various industries, including medical and legal services. You will handle inbound and outbound calls, follow specific guidelines while addressing caller needs, and ensure precise documentation.

With a commitment to a people-first culture, ASC values long-term relationships and offers competitive pay, weekly bonuses, and growth opportunities.