Answering Service Agent — Multichannel Client Support

answering-service-care; Town of Texas (WI); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

PTO (Day one)

Training & development

Childcare reimbursement

Gym membership

Job summary

Answering Service Care in the United States is seeking attentive Answering Service Agents to deliver professional, client-focused support for multiple industries. You will handle inbound calls, perform lead intakes, schedule appointments, and document details with accuracy.

We offer a competitive entry pay of $16.00 per hour with weekly bonuses, plus benefits including health coverage, PTO from day one, training, childcare and gym reimbursement. Join a growth-minded, people-first team.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task and remain focused in a fast-paced environment.
• Excellent listening skills and a keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support.

Skills

Communication

Multi-task

Listening

Empathetic

Computer skills

Positivity

Job description

Answering Service Care in the United States is seeking attentive Answering Service Agents to deliver professional, client-focused support for multiple industries. You will handle inbound calls, perform lead intakes, schedule appointments, and document details with accuracy.

We offer a competitive entry pay of $16.00 per hour with weekly bonuses, plus benefits including health coverage, PTO from day one, training, childcare and gym reimbursement. Join a growth-minded, people-first team.