Customer Advocate: Frontline Service & Support

Safelite Fulfilment; Montgomery (AL); On-site; USD 54,443,000 - 71,635,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

PTO & holidays

Tuition reimbursement

Paid training

Job summary

Safelite Fulfilment is seeking a Customer Advocate to be the first point of contact with customers. You will greet in-shop customers, handle calls and emails, and ensure a smooth flow of information across service orders and billing. This role emphasizes fast, friendly interactions and problem solving to deliver a memorable customer experience.

The position requires 1–3 years of telephone operations or admin experience, a high school diploma or GED, and the ability to travel up to 10% as needed.

Qualifications

• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and creatively.
• Manage calls, emails and faxes for service issues, pricing and warranties.
• Verify insurance and confirm work order details and required parts.
• Process invoices, buyouts, rebills and credit memos.
• Review dealer orders and manage special accounts.

Skills

Customer service

Communication

Education

High School Diploma/GED/Equivalent

Job description

Safelite Fulfilment is seeking a Customer Advocate to be the first point of contact with customers. You will greet in-shop customers, handle calls and emails, and ensure a smooth flow of information across service orders and billing. This role emphasizes fast, friendly interactions and problem solving to deliver a memorable customer experience.

The position requires 1–3 years of telephone operations or admin experience, a high school diploma or GED, and the ability to travel up to 10% as needed.