Customer Advocate: Frontline Care & Solutions

Safelite Fulfilment; Broken Arrow (OK); On-site; USD 25,000 - 36,000; Full time

Job summary

Safelite Fulfilment is seeking a Customer Advocate to be the friendly first point of contact for customers in a fast-paced environment. You will manage calls, emails and in-shop interactions to ensure smooth service and timely resolutions.

The role requires a High School Diploma or GED and 1–3 years of telephone or administrative experience, along with a professional appearance and PPE. Travel up to 10% may be required.

Qualifications

• High School Diploma/GED or equivalent is required.
• 1–3 years of experience in telephone operations or business administration is required.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE, with up to 10% travel.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, and scheduling.
• Confirm and complete work order information, including insurance verification and parts needs.
• Handle administrative tasks such as invoices, work orders, and credit memos.

Skills

Customer service

Telephone operations

Education

High School Diploma/GED

Job description

Safelite Fulfilment is seeking a Customer Advocate to be the friendly first point of contact for customers in a fast-paced environment. You will manage calls, emails and in-shop interactions to ensure smooth service and timely resolutions.

The role requires a High School Diploma or GED and 1–3 years of telephone or administrative experience, along with a professional appearance and PPE. Travel up to 10% may be required.