Customer Advocate: Fast-Paced, Solution-Driven Support

Safelite Fulfilment; Town of Clarence (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Paid time off

Company holidays

Paid volunteer days

Tuition reimbursement

Paid training

Job summary

Safelite Fulfilment is seeking a Customer Advocate to greet customers, handle administrative processes, scheduling, work orders, and invoicing. You will manage calls and emails, ensuring a smooth and memorable customer experience in a fast-paced environment.

The role requires 1–3 years in telephone operations or business administration, with a high school diploma or equivalent. Travel up to 10% may be required; excellent presentation and customer service skills are essential.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, and dispatch.
• Confirm and complete work order information including insurance verification and parts.

Skills

Customer service

Telephone operations

Administrative tasks

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite Fulfilment is seeking a Customer Advocate to greet customers, handle administrative processes, scheduling, work orders, and invoicing. You will manage calls and emails, ensuring a smooth and memorable customer experience in a fast-paced environment.

The role requires 1–3 years in telephone operations or business administration, with a high school diploma or equivalent. Travel up to 10% may be required; excellent presentation and customer service skills are essential.