Customer Advocate | Fast-Paced Support Pro

belron; Town of Huntington (NY); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

PTO

Holidays

Volunteer days

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to greet in-shop customers, resolve issues quickly and professionally, and coordinate multiple channels of communication for service, pricing, warranties, and orders.

The role requires 1–3 years of telephone operations or business administration experience, a High School Diploma, and a professional appearance. Travel up to 10% may be needed as part of the position.

Qualifications

• 1-3 years telephone operations or business administration experience required.
• Ability to provide world-class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and creatively.
• Manage calls, e-mails and faxes for service issues, pricing, warranties, and more.
• Confirm and complete work order information, including insurance verification.
• Process invoices, work orders, credit memos and rebills.
• Review orders from the national contact centre and manage dealer part orders.
• All other duties as assigned.

Skills

Telephone operations

Business administration

Customer service

Education

High School Diploma

Job description

Safelite is seeking a Customer Advocate to greet in-shop customers, resolve issues quickly and professionally, and coordinate multiple channels of communication for service, pricing, warranties, and orders.

The role requires 1–3 years of telephone operations or business administration experience, a High School Diploma, and a professional appearance. Travel up to 10% may be needed as part of the position.