Customer Experience Advocate

Safelite Fulfilment; Pocatello (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage

Paid time off

Company holidays

Tuition reimbursement

Paid training

Job summary

Safelite Fulfilment is hiring for a customer service role focused on in-shop support and call handling. You will greet customers, resolve issues, and coordinate service details with insurance and parts teams.

The position requires 1–3 years in telephone operations or business administration, a professional appearance, and the ability to travel up to 10%. We offer paid training, benefits, and opportunities for growth.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, and dispatch.
• Verify work order information, insurance, parts, and missing details.
• Handle administrative tasks like buyouts, invoices, work orders, and credit memos.
• Review national center orders and manage dealer part orders and special accounts.
• Perform other duties as assigned.

Skills

Customer service

Telephone operations

Communication

Problem solving

Education

High School Diploma/GED/Equivalent

Tools

Phone system

Email

Job description

Safelite Fulfilment is hiring for a customer service role focused on in-shop support and call handling. You will greet customers, resolve issues, and coordinate service details with insurance and parts teams.

The position requires 1–3 years in telephone operations or business administration, a professional appearance, and the ability to travel up to 10%. We offer paid training, benefits, and opportunities for growth.