Customer Advocate: Fast, Solutions-Driven Support

Safelite Fulfilment; Waco (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage plans

Paid time off and holidays

Tuition reimbursement up to $5,250

Paid training and tools

Job summary

Safelite in Texas is seeking a customer service professional to manage calls, emails, and orders in a fast-paced setting. You will welcome customers in-shop, verify details, resolve issues, and support billing and warranty processes.

The role emphasizes a professional appearance, attention to accuracy, and travel up to 10% as needed. Training and tools are provided to enable success in a busy service environment.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone handling

Time management

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite in Texas is seeking a customer service professional to manage calls, emails, and orders in a fast-paced setting. You will welcome customers in-shop, verify details, resolve issues, and support billing and warranty processes.

The role emphasizes a professional appearance, attention to accuracy, and travel up to 10% as needed. Training and tools are provided to enable success in a busy service environment.