Customer Advocate | Fast-Paced Support & Solutions

Safelite Fulfilment; Town of Texas (WI); On-site; USD 683,000 - 1,001,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage

PTO

Tuition reimbursement

Paid training

Job summary

Safelite is hiring a Customer Service Associate to welcome in-shop customers and resolve concerns quickly while offering creative solutions. You will manage calls, emails, and faxes for service issues, pricing, warranties, and orders.

The role requires a High School diploma and 1–3 years of telephone operations or business administration experience, with travel up to 10%. You’ll provide world-class service in a fast-paced environment and work with clear processes and supportive resources.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a fast-paced operation.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently with creative solutions.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, and reschedules.
• Confirm and complete work order information including insurance verification and parts status.
• Handle administrative tasks such as buyouts, invoices, work orders, and credit memos.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Communication skills

Education

High School Diploma/GED/Equivalent

Job description

Safelite is hiring a Customer Service Associate to welcome in-shop customers and resolve concerns quickly while offering creative solutions. You will manage calls, emails, and faxes for service issues, pricing, warranties, and orders.

The role requires a High School diploma and 1–3 years of telephone operations or business administration experience, with travel up to 10%. You’ll provide world-class service in a fast-paced environment and work with clear processes and supportive resources.