Auto Glass Customer Care Specialist

Safelite; Conroe (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) matching

Medical coverage

PTO & holidays

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to be the first point of contact with customers, handling scheduling, work orders, and invoicing while greeting customers in person and answering calls and emails. This role emphasizes delivering a memorable customer experience and efficient administrative support within a fast-paced repair service environment.

You will manage calls, emails, and faxes related to service issues, pricing, warranties, and dispatch.

Qualifications

• 1–3 years telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced operation.
• Professional appearance and wear PPE.
• Travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails, and faxes for service issues, pricing, warranties, and repairs.
• Verify and complete work order information, including insurance verification and parts."
• Process invoices, work orders, credit memos, and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Phone support

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to be the first point of contact with customers, handling scheduling, work orders, and invoicing while greeting customers in person and answering calls and emails. This role emphasizes delivering a memorable customer experience and efficient administrative support within a fast-paced repair service environment.

You will manage calls, emails, and faxes related to service issues, pricing, warranties, and dispatch.