Customer Advocate

Disabled Veteran Solutions; Dale City (VA); Remoto; USD 25.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Comprehensive benefits

Growth opportunities

Veteran-owned organization

Descrizione del lavoro

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors for a fully remote, full-time role. The position offers a Monday–Friday schedule with 8-hour shifts, and a comprehensive 7-week orientation with ongoing support.

Ideal candidates have excellent listening and problem-solving skills, can manage multiple systems, and maintain a professional, empathetic tone. High school diploma required; bachelor's preferred.

Competenze

• High school diploma or equivalent; bachelor's degree preferred.
• 1+ year in insurance operations, remote medical or technical field, or related area.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Office applications including Outlook, Teams, Word, Excel, OneNote.

Conoscenze

Customer service

Remote work

Microsoft Office

Multitasking

Formazione

High school diploma

Bachelor's degree preferred

Strumenti

Web-based platforms

Descrizione del lavoro

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

• Job Type: Full-time, remote
• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 9:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why you'll love working with DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

Position details

• Start date: Hiring for multiple start dates in November and January.
• Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.