Representative Needed for Inbound Customer Service Role

Disabled Veteran Solutions; Canton (OH); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits

Remote work

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors to join our mission-driven Customer Service Division. As a full-time, remote team member, you will provide compassionate support to members and healthcare partners, ensuring accurate information and smooth navigation across systems.

The role emphasizes strong communication, problem-solving, and a genuine desire to improve lives. Training is comprehensive, with ongoing support; schedule includes 8-hour shifts in Eastern

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• Minimum 1 year of experience in insurance operations, remote medical or technical related role or related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Responsibilities

• Provide customer care remotely with empathy and accuracy.
• Manage multiple systems and tasks while maintaining a professional tone.
• Assist insurance operations workflows and documentation.
• Collaborate with team members to ensure timely issue resolution.
• Contribute to a high-volume, service-oriented environment.

Skills

Active listening

Problem solving

Multi-tasking

Empathetic communication

Customer service passion

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Outlook

Teams

Word

Excel

OneNote

Job description

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

• Job Type: Full-time, remote
• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why You'll Love Working With DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

• Start date: Hiring for multiple start dates in November and January.
• Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.

Salary: $18 - $19 per hour