Representative Needed for Inbound Customer Service Role

Disabled Veteran Solutions; Akron (OH); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits

Professional growth

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors for a fully remote, full-time role. You’ll support members with empathy, manage multiple systems, and uphold service excellence from home.

The schedule is Monday–Friday, 8-hour shifts (ET), with a 7-week training program and ongoing support. Starting pay is $18/hour, $19/hour for bilingual candidates, plus bonus opportunities.

DVS is a veteran-owned organization offering competitive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum 1 year of experience in insurance operations, remote medical or technical role or related field.
• Proficiency with various web-based platforms and tools; strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Skills

Active listening

Problem solving

Multitasking

Empathetic tone

Attention to detail

MS Office

Education

High School Diploma

Bachelor's degree preferred

Tools

Outlook

Teams

Word

Excel

OneNote

Job description

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

• Job Type: Full-time, remote
• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and toolsStrong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why you'll love working with DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

• Start date: We are hiring for multiple starting dates in November and January.
• Schedule: 8-hour shift. Training: 8:00 AM - 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.