Representative Needed for Inbound Customer Service Role - Fully Remote

Disabled Veteran Solutions; Dale City (VA); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Job summary

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors for a fully remote, full-time position. The role emphasizes empathetic listening, efficient multitasking, and professional communication across multiple systems.

Qualified candidates have a high school diploma or equivalent, with a preference for a Bachelor's degree, and at least 1 year in related fields such as insurance operations or remote healthcare roles.

Qualifications

• High school diploma or equivalent required; Bachelor's preferred.
• 1 year in insurance operations, remote medical or technical role, or related field.
• Proficiency with web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office suite (Outlook, Teams, Word, Excel, OneNote).

Responsibilities

• Provide empathetic, customer-focused support across multiple systems.
• Engage in active listening and problem-solving to resolve issues.
• Maintain a professional tone while handling high-volume inquiries.
• Coordinate with internal teams to ensure accurate information and timely responses.

Skills

Active listening

Problem solving

Multitasking

Empathetic communication

Passion for helping others

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft OneNote

Job description

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

• Job Type: Full-time, remote
• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 9:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why you'll love working with DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

Position details

• Start date: Hiring for multiple start dates in November and January.
• Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.