Remote Customer Care Advisor – Veteran-Focused Support

Disabled Veteran Solutions; Augusta (GA); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Professional growth opportunities

Veteran-owned organization onboarding

Job summary

Disabled Veteran Solutions (DVS) is seeking a Customer Care Advisor to join our mission-driven team working from home. You will handle customer inquiries, provide empathetic support, and navigate multiple systems with accuracy.

This full-time, remote role offers training, a fixed schedule Monday–Friday within 8 AM–8 PM ET, and potential bonuses. Start dates in November or January, with a bilingual premium for qualifying candidates.

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Responsibilities

• Provide exceptional customer care via remote channels.
• Navigate multiple systems with efficiency while maintaining a professional tone.
• Address inquiries with empathy and accuracy, ensuring satisfaction.
• Meet performance metrics and service level expectations.

Skills

Active listening

Problem-solving

Multitasking

Empathetic communication

Microsoft Office proficiency

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Outlook

Teams

Word

Excel

OneNote

Job description

Disabled Veteran Solutions (DVS) is seeking a Customer Care Advisor to join our mission-driven team working from home. You will handle customer inquiries, provide empathetic support, and navigate multiple systems with accuracy.

This full-time, remote role offers training, a fixed schedule Monday–Friday within 8 AM–8 PM ET, and potential bonuses. Start dates in November or January, with a bilingual premium for qualifying candidates.