Customer Advocate

Disabled Veteran Solutions; Augusta (GA); Remoto; USD 25.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation and benefits

Professional growth opportunities

Veteran-owned organization onboarding

Descrizione del lavoro

Disabled Veteran Solutions (DVS) is seeking a Customer Care Advisor to join our mission-driven team working from home. You will handle customer inquiries, provide empathetic support, and navigate multiple systems with accuracy.

This full-time, remote role offers training, a fixed schedule Monday–Friday within 8 AM–8 PM ET, and potential bonuses. Start dates in November or January, with a bilingual premium for qualifying candidates.

Competenze

• High school diploma or equivalent (Bachelor's degree preferred).
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Mansioni

• Provide exceptional customer care via remote channels.
• Navigate multiple systems with efficiency while maintaining a professional tone.
• Address inquiries with empathy and accuracy, ensuring satisfaction.
• Meet performance metrics and service level expectations.

Conoscenze

Active listening

Problem-solving

Multitasking

Empathetic communication

Microsoft Office proficiency

Formazione

High school diploma or equivalent

Bachelor's degree preferred

Strumenti

Outlook

Teams

Word

Excel

OneNote

Descrizione del lavoro

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

Position Details

• Job Type: Full-time, remote
• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why you'll love working with DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

• Start date: Hiring for multiple start dates in November and January.
• Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.