Customer Accounts Team Lead — Drive Renewals & Ownership

The Aaron's Company, Inc.; Kokomo (IN); Presencial; USD 19.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off, including vacation, s/

Sunday off plus one day off during the

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Descripción de la vacante

The Aaron's Company, Inc. is seeking a Customer Accounts Manager to lead the store's customer accounts team, driving revenue and renewals while guiding customers toward ownership of merchandise.

This role includes managing collections, maintaining records, and collaborating with sales to support store operations. The ideal candidate will have strong interpersonal and leadership skills, ability to handle difficult conversations, and the capability to balance daily tasks with strategic goals in a

Formación

• Must be 21+ years old in the U.S. and hold a valid driver’s license.
• DOT certification may be required depending on location.
• Ability to lift up to 50 lbs.; up to 300 lbs. with assistance.

Responsabilidades

• Lead the customer accounts department to set and achieve revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired/unrenewed agreements.
• Maintain daily route sheets and weekly maintenance sheets.
• Load, secure products and safely operate the company vehicle.
• Support General Manager with account recommendations and closing lease agreements.
• Support sales team as needed.

Conocimientos

Interpersonal skills

Communication skills

Empathy

Leadership

Negotiation

Retail/customer service

Educación

High School diploma or GED

Descripción del empleo

The Aaron's Company, Inc. is seeking a Customer Accounts Manager to lead the store's customer accounts team, driving revenue and renewals while guiding customers toward ownership of merchandise.

This role includes managing collections, maintaining records, and collaborating with sales to support store operations. The ideal candidate will have strong interpersonal and leadership skills, ability to handle difficult conversations, and the capability to balance daily tasks with strategic goals in a