Customer Accounts Leader: Drive Renewals & Ownership

Aaron's Inc; Augusta (GA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Inc. is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue and renewal goals across stores.

You will counsel customers on ownership options and support store operations while ensuring accurate records and strong team performance. The role offers on-site work with a comprehensive benefits package including paid time off, healthcare options, and a 401(k) plan.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Job description

Aaron’s Inc. is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue and renewal goals across stores.

You will counsel customers on ownership options and support store operations while ensuring accurate records and strong team performance. The role offers on-site work with a comprehensive benefits package including paid time off, healthcare options, and a 401(k) plan.