Customer Accounts Leader — Renewals & Growth

The Aaron's Company, Inc.; Cookeville (TN); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Career advancement opportunities

Paid time off

Health insurance

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Sunday off + another weekday off

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager to lead the accounts department in the United States. You will drive revenue and renewals, manage collections, and mentor staff to improve performance while supporting store operations and ownership goals.

The role offers an incentive-based pay component, comprehensive benefits, and a schedule that spans typical retail hours. Strong communication and leadership are essential to succeed.

Qualifications

• Must be at least 21 years old in the United States and 18 in Canada.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy & listening

Clear communication

Leadership & multitasking

Brand protection

Customer service management

Education

High School diploma, GED or equivalent

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager to lead the accounts department in the United States. You will drive revenue and renewals, manage collections, and mentor staff to improve performance while supporting store operations and ownership goals.

The role offers an incentive-based pay component, comprehensive benefits, and a schedule that spans typical retail hours. Strong communication and leadership are essential to succeed.