Customer Accounts & Renewals Leader

Colonial Group; Clinton (SC); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement

Paid Time Off

Sunday off

Health Insurance

Health Savings Account

401(k) Matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue and lease renewals across stores in the United States. You will influence team performance to help customers achieve ownership of merchandise and support store operations with diverse responsibilities.

The role emphasizes leadership, relationship building, and a focus on customer ownership goals, with incentive pay eligibility based on performance and a competitive hourly wage.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron's Brand and protect company assets.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions including customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal Skills

Communication Skills

Empathy

Leadership

Negotiation

Job description

Aaron's is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue and lease renewals across stores in the United States. You will influence team performance to help customers achieve ownership of merchandise and support store operations with diverse responsibilities.

The role emphasizes leadership, relationship building, and a focus on customer ownership goals, with incentive pay eligibility based on performance and a competitive hourly wage.