Customer Account & Renewal Specialist

Dev; Tampa (FL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Sundays off

401(k) plan with matching

Paid time off

Job summary

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease renewals by understanding lease benefits and ensuring 100% satisfaction with the product. You will build relationships with customers over the phone and in person to bring them closer to ownership.

This role requires strong communication, multi-tasking, and a proactive, energetic approach. The position is non-exempt, hourly paid, with a comprehensive benefits package and opportunities for

Qualifications

• Must be 21+ with a valid driver’s license and a clean driving record.
• Able to work flexible hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask and perform all store functions.

Responsibilities

• Maintain and update customer accounts in the store system and document appointments.
• Contact customers who have not renewed leases via in-home visits or phone.
• Sell customers on benefits of timely lease renewals.
• Assist in achieving daily, weekly and monthly revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed by management.
• Ensure merchandise is cleaned and certified in QA for returned items.
• Complete and maintain weekly vehicle maintenance and route sheets.

Skills

Empathy

Communication

Listening

Multitasking

Organization

Negotiation

Persuasion

Education

High School diploma or equivalent

Tools

Proficient computer skills

Job description

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease renewals by understanding lease benefits and ensuring 100% satisfaction with the product. You will build relationships with customers over the phone and in person to bring them closer to ownership.

This role requires strong communication, multi-tasking, and a proactive, energetic approach. The position is non-exempt, hourly paid, with a comprehensive benefits package and opportunities for