Customer Accounts Advisor - Drive Renewals & Ownership

Aaron's, Inc.; Grenada (MS); Hybrid; USD 17,000 - 18,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

Paid time off

Sunday & weekday off

Health insurance

HSA & FSA

401(k) plan

Employee assistance program

Employee purchase program

Job summary

Aaron's, Inc. is seeking a Customer Accounts Advisor to support payment collections and lease renewals, helping customers move toward ownership of their merchandise.

You will build relationships with customers over the phone and in person, delivering excellent service and achieving revenue goals. This role offers an hourly wage with eligibility for performance-based incentive pay, plus a comprehensive benefits package and opportunities for career advancement.

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle difficult conversations with empathy.
• Ability to explain information clearly and build customer relationships.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Communication

Empathy

Active listening

Negotiation

Persuasion

Interpersonal skills

Brand protection

Customer relationships

Education

High School diploma or GED

Job description

Aaron's, Inc. is seeking a Customer Accounts Advisor to support payment collections and lease renewals, helping customers move toward ownership of their merchandise.

You will build relationships with customers over the phone and in person, delivering excellent service and achieving revenue goals. This role offers an hourly wage with eligibility for performance-based incentive pay, plus a comprehensive benefits package and opportunities for career advancement.