Customer Accounts & Renewals Specialist

The Aaron's Company, Inc.; Sherman (TX); On-site; USD 17,000 - 18,000; Part time

Benefits offered by this job

Dayforce Wallet pay

Career advancement opportunities

Paid time off

Sunday & weekdays off

Health, dental, vision insurance

HSA/FSA

401(k) with matching

Employee assistance program

Employee purchase program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in Sherman, TX. The role focuses on driving collections and lease renewals by understanding lease benefits and ensuring customer satisfaction.

You will engage customers over the phone and in person to move them closer to ownership of their merchandise. The position offers an hourly wage of $12.25–$13.00 with incentive pay based on performance and a benefits package as part of Aaron’s total compensation.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Clear communication

Multitasking

Brand protection

Customer focus

Education

High School diploma, GED or equivalent

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in Sherman, TX. The role focuses on driving collections and lease renewals by understanding lease benefits and ensuring customer satisfaction.

You will engage customers over the phone and in person to move them closer to ownership of their merchandise. The position offers an hourly wage of $12.25–$13.00 with incentive pay based on performance and a benefits package as part of Aaron’s total compensation.