Customer Accounts & Renewal Specialist

The Aaron's Company, Inc.; Houston (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in Houston to manage customer accounts, collect payments, and drive lease renewals. You will build relationships with customers over the phone and in person to move them closer to ownership.

This role emphasizes high energy, customer-focused service, and adherence to Aaron’s brand while working a schedule that can span early mornings to evenings. A background in retail or customer service is preferred.

Qualifications

• Retail or customer service experience preferred (2+ years).
• Must be 21+ years old with valid driver’s license and acceptable MVR.
• DOT certification as required by jurisdiction.
• Able to work 8am–9pm schedule.
• Strong interpersonal and communication skills.

Responsibilities

• Maintain and update customer accounts in the store system.
• Contact customers with non-renewed leases via in-home visits or phone.
• Promote timely lease renewals and payment collections.
• Assist Customer Account Manager in achieving revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed by management.
• Prepare and review weekly vehicle maintenance and route sheets.

Skills

Empathy

Active listening

Effective communication

Negotiation

Persuasion

Relationship building

Education

High School diploma or equivalent

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in Houston to manage customer accounts, collect payments, and drive lease renewals. You will build relationships with customers over the phone and in person to move them closer to ownership.

This role emphasizes high energy, customer-focused service, and adherence to Aaron’s brand while working a schedule that can span early mornings to evenings. A background in retail or customer service is preferred.