Customer Accounts & Renewals Leader

The Aaron's Company, Inc.; North Bend (OR); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

On Demand Pay via Dayforce Wallet

Career advancement opportunities

Paid time off

Medical, dental and vision insurance

Health Savings Account and Flexible-Sp

401(k) plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is hiring a Customer Accounts Manager in the United States. The role leads the customer accounts department with the goal of achieving standards for collections and lease renewals, and to support ownership of merchandise while assisting store operations.

The position offers hourly pay between $17.00 and $17.75 plus incentive pay based on performance, and a comprehensive benefits package as part of Aaron’s total compensation program.

Qualifications

• Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Clear communication

Leadership

Multitasking

Organizational skills

Negotiation

Brand protection

Building relationships

Education

High School diploma or equivalent

Job description

The Aaron’s Company, Inc. is hiring a Customer Accounts Manager in the United States. The role leads the customer accounts department with the goal of achieving standards for collections and lease renewals, and to support ownership of merchandise while assisting store operations.

The position offers hourly pay between $17.00 and $17.75 plus incentive pay based on performance, and a comprehensive benefits package as part of Aaron’s total compensation program.