Customer Accounts & Renewals Specialist

Aaron's Inc; Sheridan (AR); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportu­n

Paid time off including vacation, sick

Sunday off plus one day off during the

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with contribution matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor in Sheridan, AR, offering an hourly wage with incentive pay. You will coach customers, drive collections and renewals, and build lasting relationships to move customers toward ownership of their merchandise.

The role emphasizes attentive listening, clear explanations, and maintaining accurate records while upholding Aaron’s brand and assets. The position supports a dynamic, high-energy team with benefits including on-demand pay, insurance options,

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Listening

Multitasking

Brand protection

Education

Retail/customer service experience

High School diploma or equivalent

Job description

Aaron’s is seeking a Customer Accounts Advisor in Sheridan, AR, offering an hourly wage with incentive pay. You will coach customers, drive collections and renewals, and build lasting relationships to move customers toward ownership of their merchandise.

The role emphasizes attentive listening, clear explanations, and maintaining accurate records while upholding Aaron’s brand and assets. The position supports a dynamic, high-energy team with benefits including on-demand pay, insurance options,