Customer Accounts & Renewals Specialist

Aarons; Ocala (FL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Job summary

Aaron’s in Ocala, FL is hiring a Customer Account Advisor to coach customers on lease renewals and payment collections. You will build relationships over the phone and in person to help customers move toward ownership and keep accounts updated in our systems.

The role requires strong communication, empathy, and multitasking skills, with opportunities for incentive pay based on performance in a fast-paced retail environment.

Qualifications

• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Skills

Customer service

Communication

Empathy

Negotiation

Education

High School diploma or equivalent

Job description

Aaron’s in Ocala, FL is hiring a Customer Account Advisor to coach customers on lease renewals and payment collections. You will build relationships over the phone and in person to help customers move toward ownership and keep accounts updated in our systems.

The role requires strong communication, empathy, and multitasking skills, with opportunities for incentive pay based on performance in a fast-paced retail environment.