Customer Accounts & Renewals Specialist

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Fort Stockton (TX); Sur place; USD 19 000 - 20 000; Plein temps

Avantages offerts par ce poste

Incentive pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Résumé du poste

Aaron’s Customer Accounts Advisor role involves coaching customers to understand lease benefits and achieve ownership of merchandise. You will build relationships over the phone and in person to drive payments and renewals, supported by incentive pay for performance.

The position emphasizes strong communication, empathy, and the ability to manage multiple tasks while protecting company assets. Benefits include paid time off, insurance, and retirement options.

Qualifications

• Must be at least 19 years old in the United States.
• Requires a valid driver’s license and compliance with Driver Qualification Policy.
• Must be able to be DOT certified if location requires it.
• Able to work hours 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs alone and up to 300 lbs with assistance.

Responsabilités

• Assist Customer Accounts Manager in achieving revenue and renewal goals.
• Maintain accurate customer records in store system for payments and history.
• Build strong relationships to support ownership goals and drive sales.
• Manage collections and renewals by calling customers and visiting them as needed.
• Assist with merchandise returns and guest deliveries as directed.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure product and operate company vehicle safely.
• Inspect and certify returned merchandise.

Connaissances

Interpersonal skills

Communication skills

Empathy

Listening

Clear explanations

Multitasking

Organizational skills

Negotiation

Persuasion

Brand protection

Customer focus

Formation

High School diploma, GED or equivalent

Description du poste

Aaron’s Customer Accounts Advisor role involves coaching customers to understand lease benefits and achieve ownership of merchandise. You will build relationships over the phone and in person to drive payments and renewals, supported by incentive pay for performance.

The position emphasizes strong communication, empathy, and the ability to manage multiple tasks while protecting company assets. Benefits include paid time off, insurance, and retirement options.