Customer Accounts & Renewals Specialist

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Austin (TX); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Health, dental & vision insurance

Health Savings Account

Job summary

The Aaron’s Family of Companies is hiring a Customer Accounts Advisor in Austin, TX. You will engage customers by phone and in person to drive payments, renewals, and ownership outcomes while delivering excellent service.

Competitive hourly pay with performance-based incentive potential and a comprehensive benefits package. Expect a dynamic, team-driven environment with opportunities for advancement and ongoing training.

Qualifications

• Strong interpersonal and communication skills are required.
• Must demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Excellent multitasking, organizational, negotiation and persuasion abilities.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired agreements.
• Assist with merchandise returns and guest deliveries as directed.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Negotiation

Brand protection

Customer service focus

Education

High School diploma or GED

Job description

The Aaron’s Family of Companies is hiring a Customer Accounts Advisor in Austin, TX. You will engage customers by phone and in person to drive payments, renewals, and ownership outcomes while delivering excellent service.

Competitive hourly pay with performance-based incentive potential and a comprehensive benefits package. Expect a dynamic, team-driven environment with opportunities for advancement and ongoing training.