Customer Accounts & Renewals Manager

The Aaron's Company, Inc.; Vicksburg (MS); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Sunday off

Medical insurance

Health Savings Account and Flexible Sp

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. in Mississippi is seeking a Customer Accounts Manager to lead the customer accounts department, drive revenue and renewal goals, and support store operations under the General Manager. You will build strong customer relationships and manage collections to help customers achieve ownership of their merchandise.

The role offers hourly pay and incentive pay based on performance, with benefits and opportunities for professional growth across the organization.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Listening

Negotiation/persuasion

Leadership

Multitasking

Organizational skills

Professional appearance

Education

High School diploma or GED

Job description

The Aaron’s Company, Inc. in Mississippi is seeking a Customer Accounts Manager to lead the customer accounts department, drive revenue and renewal goals, and support store operations under the General Manager. You will build strong customer relationships and manage collections to help customers achieve ownership of their merchandise.

The role offers hourly pay and incentive pay based on performance, with benefits and opportunities for professional growth across the organization.