Customer Accounts Manager - Revenue & Renewals Lead

The Aaron's Company, Inc.; Egg Harbor Township (NJ); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

On-demand pay

Career advancement

Paid time off

Sunday + weekday off

Medical/Dental/Vision insurance

Health Savings Account

401(k) matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Company, Inc. in Egg Harbor Township, NJ is seeking a Customer Accounts Manager to lead the customer accounts department, drive revenue and renewals, and maintain accurate records to support ownership goals.

You will also build strong relationships and coordinate collections with the sales team. You will manage day-to-day operations, including guiding customers through renewals and coordinating with the general manager and sales team.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal communication

Empathy and listening

Negotiation / persuasion

Leadership & coordination

Customer service excellence

Job description

The Aaron's Company, Inc. in Egg Harbor Township, NJ is seeking a Customer Accounts Manager to lead the customer accounts department, drive revenue and renewals, and maintain accurate records to support ownership goals.

You will also build strong relationships and coordinate collections with the sales team. You will manage day-to-day operations, including guiding customers through renewals and coordinating with the general manager and sales team.