Customer Accounts & Renewals Lead

Aaron's Inc; Santa Fe (NM); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off (PTO)

Medical/dental/vision insurance

401(k) plan with matching

Job summary

Aaron’s Inc. is hiring a Customer Accounts Manager in the United States. The role focuses on leading the customer accounts department to meet collections and lease renewal standards while supporting store operations and ownership goals for customers.

The position requires strong leadership, communication, and multitasking skills, with opportunities to advance within Aaron’s comprehensive rewards program and team environment.

Qualifications

• Strong interpersonal and communication skills.
• Leadership and team-influencing abilities.
• Ability to multitask and manage store accounts.
• Proficient in customer relations and problem solving.

Responsibilities

• Maintain and update customer accounts and payment history.
• Support General Manager with account recommendations and payment monitoring.
• Build relationships to drive lease renewals and sales.
• Oversee collections process and ensure timely lease/merchandise renewals.
• Close lease agreements, verify identity, collect payments and obtain signatures.

Skills

Customer service

Leadership

Negotiation

Communication

Education

Two years of college or two years of management experience

Job description

Aaron’s Inc. is hiring a Customer Accounts Manager in the United States. The role focuses on leading the customer accounts department to meet collections and lease renewal standards while supporting store operations and ownership goals for customers.

The position requires strong leadership, communication, and multitasking skills, with opportunities to advance within Aaron’s comprehensive rewards program and team environment.