Customer Accounts & Renewals Manager

Colonial Group; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Aaron’s stores are seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals. You will influence team performance to help customers achieve ownership goals and perform a wide range of duties at the direction of the General Manager.

You will build relationships, counsel customers on renewals, and support daily operations while maintaining accurate account information and ensuring store standards are met.

Qualifications

• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
• Second up to the General Manager
• Build authentic customer relationships to support customers in their ownership goals and drive sales
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals
• Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements
• Maintain customers contact over the phone and through home visits
• Update customers information and maintain accuracyManage entire accounts staff to achieve daily, weekly and monthly accounts department goals
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any other reasonable duties requested by management

Skills

Leadership

Empathy

Negotiation

Communication

People skills

Multi-tasking

Organizational

Education

Two years college

Management experience

High School diploma

Job description

Aaron’s stores are seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals. You will influence team performance to help customers achieve ownership goals and perform a wide range of duties at the direction of the General Manager.

You will build relationships, counsel customers on renewals, and support daily operations while maintaining accurate account information and ensuring store standards are met.