Customer Accounts Manager - Renewals & Growth Leader

Aaron Sales And Leasing; Georgetown (SC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's Georgetown, SC location is seeking a Customer Accounts Manager to lead the customer accounts department, drive revenue, and oversee renewals. This role emphasizes strong customer relationships, payment counseling, and collaboration with store leadership.

You will support ownership goals and contribute to overall store performance while upholding Aaron's brand standards and policies. The position includes incentive pay and comprehensive benefits.

Qualifications

• Must be at least 21 years old for positions within the United States.
• Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR.
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. with assistance.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Leadership

Multitasking

Organization

Negotiation

Brand protection

Asset protection

Building relationships

Education

High School diploma, GED or equivalent

Job description

Aaron's Georgetown, SC location is seeking a Customer Accounts Manager to lead the customer accounts department, drive revenue, and oversee renewals. This role emphasizes strong customer relationships, payment counseling, and collaboration with store leadership.

You will support ownership goals and contribute to overall store performance while upholding Aaron's brand standards and policies. The position includes incentive pay and comprehensive benefits.