Customer Accounts Leader - Renewals & Ownership

Socket.dev; Valdosta (GA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Insurance

Health Savings Account

401(k) Matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Manager in Georgia to lead the customer accounts department and drive revenue and renewal targets. You will maintain records, build relationships, and guide customers toward ownership of their merchandise, while supporting store operations.

The role emphasizes strong interpersonal skills, empathy, and leadership, with opportunities for incentive pay and a comprehensive benefits package.

Qualifications

• Strong interpersonal and communication skills required.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy

Clear communication

Leadership & organization

Brand protection

Customer-centric

Education

High School diploma

Job description

Aaron’s is seeking a Customer Accounts Manager in Georgia to lead the customer accounts department and drive revenue and renewal targets. You will maintain records, build relationships, and guide customers toward ownership of their merchandise, while supporting store operations.

The role emphasizes strong interpersonal skills, empathy, and leadership, with opportunities for incentive pay and a comprehensive benefits package.