Customer Accounts Leader: Collections & Renewals

Aaron's; Vicksburg (MS); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Holidays off

Medical/dental/vision

Health Savings Account

401(k)

Employee assistance program

Employee purchase program

Job summary

Aaron’s is seeking a Customer Accounts Manager in the United States. The role leads the customer accounts team to achieve renewal and revenue targets, maintains account records, and builds customer relationships to support ownership of merchandise.

Responsibilities include managing collections and renewals, supporting sales, and assisting the General Manager with leasing closures. Strong leadership and communication are essential.

Qualifications

• Strong interpersonal and communication skills.
• Empathy and active listening.
• Ability to explain information clearly and handle difficult conversations.
• Leadership, multitasking, organizational, and negotiation skills.
• Protect Aaron’s Brand and assets.
• Build personal connections to help customers achieve ownership.

Responsibilities

• Lead the customer accounts department to hit daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and safely secure product, operate company vehicle when needed.
• Support General Manager with account recommendations and lease closings.

Skills

Interpersonal skills

Communication

Empathy

Leadership

Negotiation

Brand protection

Education

High School diploma

Job description

Aaron’s is seeking a Customer Accounts Manager in the United States. The role leads the customer accounts team to achieve renewal and revenue targets, maintains account records, and builds customer relationships to support ownership of merchandise.

Responsibilities include managing collections and renewals, supporting sales, and assisting the General Manager with leasing closures. Strong leadership and communication are essential.