Customer Accounts & Renewals Leader

Aaron's, Inc.; Cedartown (GA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement opportunities

Paid time off

Sundays off

Medical dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s, Inc. is seeking a Customer Accounts Manager to lead the stores’ customer accounts department, focusing on collections, renewals, and helping customers achieve ownership of their merchandise. The role reports to the General Manager and influences store performance.

You will build relationships, manage payments, and support operations while working a schedule that includes evenings and weekends. The position offers hourly pay, incentive opportunities based on performance, and a broad

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.

Responsibilities

• Lead the customer accounts department to meet revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals.
• Manage collections and renewals by contacting customers by phone or home visits.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and secure products and safely operate company vehicle.
• Support General Manager with account-related recommendations and lease closures.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy

Clear communication

Leadership

Brand protection

Customer connection

Education

High school diploma/GED

Job description

Aaron’s, Inc. is seeking a Customer Accounts Manager to lead the stores’ customer accounts department, focusing on collections, renewals, and helping customers achieve ownership of their merchandise. The role reports to the General Manager and influences store performance.

You will build relationships, manage payments, and support operations while working a schedule that includes evenings and weekends. The position offers hourly pay, incentive opportunities based on performance, and a broad