Customer Accounts Leader: Renewals & Ownership

Aaron Sales And Leasing; Spokane (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with contribution matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is seeking a Customer Accounts Manager in Washington. The role leads the customer accounts department, drives revenue and renewals, and supports store operations to help customers achieve ownership of their merchandise.

Key duties include maintaining records, counseling customers on renewals, and coordinating with the General Manager and sales team to close lease agreements. The position emphasizes service and team leadership in a retail setting.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Leadership

Negotiation

Empathy

Team management

Education

High School diploma or GED

Job description

Aaron's is seeking a Customer Accounts Manager in Washington. The role leads the customer accounts department, drives revenue and renewals, and supports store operations to help customers achieve ownership of their merchandise.

Key duties include maintaining records, counseling customers on renewals, and coordinating with the General Manager and sales team to close lease agreements. The position emphasizes service and team leadership in a retail setting.