Customer Accounts & Renewals Leader

The Aaron's Company, Inc.; Kennett (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Career Advancement Opportunities

Paid time off

Sunday off + another day off during a

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with matching

Employee Assistance Program

Job summary

The Aaron's Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department in our stores. The role focuses on achieving revenue and renewal goals while guiding the team in collections and lease renewals to support ownership of merchandise and store operations.

You will manage relationships with customers, counsel those with expired or unrenewed agreements, and collaborate with the General Manager to drive performance and ensure excellent service across locations.

Qualifications

• Must be at least 21 years old in the United States.
• Requires a valid state driver’s license and acceptable driving record (MVR).
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs unassisted and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.

Education

High School diploma or GED

Job description

The Aaron's Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department in our stores. The role focuses on achieving revenue and renewal goals while guiding the team in collections and lease renewals to support ownership of merchandise and store operations.

You will manage relationships with customers, counsel those with expired or unrenewed agreements, and collaborate with the General Manager to drive performance and ensure excellent service across locations.