Customer Accounts Lead: Renewals & Growth

The Aaron's Company, Inc.; Erie (Erie County); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay: Dayforce Wallet

Career advancement opportunities

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue, renewals, and ownership goals across stores in the U.S. This role offers performance-based incentive pay and a comprehensive benefits package.

You will manage records, support store operations, and collaborate with the sales team while ensuring excellent customer service and adherence to company policies.

Qualifications

• Must be at least 21 years old in the United States (18+ in Canada).
• Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR.
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Lead the customer accounts department to set and achieve revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.

Skills

Interpersonal skills

Communication

Empathy

Leadership

Negotiation

Brand protection

Education

High School diploma or GED

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department and drive revenue, renewals, and ownership goals across stores in the U.S. This role offers performance-based incentive pay and a comprehensive benefits package.

You will manage records, support store operations, and collaborate with the sales team while ensuring excellent customer service and adherence to company policies.