Customer Accounts Lead – Growth & Renewals

Socket.dev; Cartersville (GA); On-site; USD 40,116,000 - 42,265,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off, including vacation, s

Sunday off plus one day off during the

Medical, dental and vision insurance

401(k) Plan with matching

Employee Assistance Program

Job summary

Aaron's is hiring a Customer Accounts Manager to lead the customer accounts department and drive daily, weekly and monthly revenue and renewal goals. You will manage records, support ownership of merchandise, and guide store operations with the General Manager.

We seek energetic leaders with strong communication, empathy, and negotiation skills who can build client relationships and uphold the Aaron’s brand across our stores in the United States.

Qualifications

• Must be at least 21 years old in the United States.
• Requires a valid state driver's license and compliance with Driver Qualification Policy.
• DOT certification if required in location.
• Able to work hours 8:00 am–9:00 pm.
• Able to lift up to 50 lbs solo and 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, securing product and safely operating the company vehicle.
• Support General Manager with operational functions including recommendations and closing lease agreements.
• Support sales team as needed.

Skills

Strong interpersonal and communication

Empathy and attentive listening

Explain information clearly; handle da

Leadership, multitasking, organization

Protect brand and assets

Make a difference; build connections

Education

High School diploma, GED or equivalent

Job description

Aaron's is hiring a Customer Accounts Manager to lead the customer accounts department and drive daily, weekly and monthly revenue and renewal goals. You will manage records, support ownership of merchandise, and guide store operations with the General Manager.

We seek energetic leaders with strong communication, empathy, and negotiation skills who can build client relationships and uphold the Aaron’s brand across our stores in the United States.