Customer Accounts Leader — Drive Renewals & Ownership

Aaron; Philadelphia (Philadelphia County); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

On Demand Pay with Dayforce Wallet

Excellent Career Advancement

Paid time off (vacation, sick, and hol

Sunday off and weekly day off

Medical, dental and vision insurance

Health Savings Account / Flexible Sp…

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals across our stores. You will guide the team to support ownership of merchandise and assist store operations under the General Manager’s direction.

The role emphasizes building relationships, coaching staff, and ensuring accurate records while handling weekly scheduling and services that affect sales and customer satisfaction.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Clear explanations

Leadership

Negotiation

Brand protection

Education

High School diploma, GED or equivalent

Job description

Aaron is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals across our stores. You will guide the team to support ownership of merchandise and assist store operations under the General Manager’s direction.

The role emphasizes building relationships, coaching staff, and ensuring accurate records while handling weekly scheduling and services that affect sales and customer satisfaction.